Stewards of History, Custodians of Charm

On 1st April 2021, Texans Kim and Whit Hanks stepped through the ancient doors of The Old Bell Hotel in Malmesbury and began a new chapter in the story of England’s oldest hotel—one that was deeply personal. Whit’s ancestral roots trace back to Malmesbury, making this more than just a business venture; it was a homecoming. As we prepare to celebrate our fourth anniversary, we reflect with gratitude, excitement, and no small amount of pride on how far we’ve come—and where our story will take us next.

Honouring the Past, Embracing the Future

As stewards of history, Kim and Whit took on the responsibility of preserving the soul of this Grade I listed building while reimagining it for a new era of luxury hospitality. Working in close collaboration with interior designer Charlotte Smiley, they embarked on a journey to refresh and restore the hotel as a vibrant celebration of heritage and whimsy.

From the moment you walk through the doors, you’re met with a kaleidoscope of character: hand-picked antiques, vibrant wallpapers, original stonework, and the kind of design touches that whisper stories from centuries past—while surprising you at every turn. Each of our 34 bedrooms is a world of its own: a modern, stylish sanctuary nestled within a piece of living history.

Reflections on the Last Four Years

Since 2021, our journey has unfolded with remarkable moments and meaningful milestones. Here are some cherished highlights.

2021 Guided by Kim Hanks’ distinctive vision and refined sensibility, the hotel was transformed striking a graceful balance between heritage and contemporary charm. With the creative support of interior designer Charlotte Smiley, every detail was thoughtfully considered to honour the past while embracing the present.

2022 Opening of The Tyger Bar: A dazzling, tropical-inspired covered outdoor space, named after the tale of local legend Hannah Twynnoy. The Tyger Bar has proved a hit with both guests and the local community alike.

2023 A New Look for Abbey Row: The refurbishment of our restaurant, Abbey Row, into an award-winning dining space—has firmly established The Old Bell Hotel as a foodie destination.

And one of our most heartfelt highlights:

- Our Ongoing Partnership with HEALS of Malmesbury: Thanks to the incredible generosity of our guests, we’ve collected hundreds of Christmas gifts and Easter eggs over the past four years, all of which are lovingly redistributed by HEALS to local families and individuals in need. This tradition means the world to us—and we’re thrilled to announce that our 2025 Easter Egg Appeal is coming soon! Keep an eye out for ways to get involved.

Accolades & Recognition

The passion poured into every detail of The Old Bell has led to some wonderful recognition, including:

- Best Independent UK Hotel 2023 – Muddy Stilettos National Awards

- Best Hotel 2024 – Food Lifestyle SW Reader Awards

- Shortlisted for Best Interior Hotel Renovation 2024 – Boutique Hotelier Awards

- Top 100 Best Places to Stay in the UK 2025 – The Times

The Story Continues...

As we celebrate four years of reinvention, collaboration, and community, we look ahead with optimism. There are more stories to be told, more beauty to share, and more magic to unfold within these ancient walls.

Thank you for being part of our journey. Here’s to the next chapter in the history of England’s Oldest Hotel!

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